Lead Consultant of Seamless Management Solutions and an expert in customer service, Mr. Patrick Fiagbe has charged administrators of the Polytechnic to cultivate the attitude of a new mindset especially as the institution prepares for convention to a Technical University.
The advice was given during a two day workshop organized for administrators with the Polytechnic on the theme “The Transition of the Polytechnic into Technical University: Strengthening the Roles and Responsibilities of the Administrator” at the Dodowa Forest Hotel in Accra.
He said what used to work in the past will not necessarily work anymore, adding it is impossible to grow without a change in mindset.
He added that Operational Excellence is a must today for leading institutions and Accra Technical University cannot afford inefficiency and waste. “No organizations, public or private, exist without customers, they are the reason you have a job operational Excellence must gear towards satisfying the customer” he pointed out.
A former Registrar with the University of Ghana, Mr. A.T. Konu who spoke on the “The role of the university administrator” said, university administrators provide support service for the academic enterprise.
He indicated that Universities rely on the free flow of ideas and continuous debate. “Ideas will stand or fall on the strength of the arguments and evidence that support them, but there must always be opportunities for existing ideas to be challenged and for different points of view to be put forward” he said.
That however, universities are currently undergoing dramatic change and these changes are challenging the traditional values upon which they were based. “The notion of academic freedom arose in times when putting forward new ideas and challenging conventional wisdom could result in the individuals concerned being persecuted, imprisoned or worse” he said.
The Rector was very grateful to staff for their cooperation as the institution prepares to be converted into a Technical University. “Serving as a mirror for society provides an important mechanism for societies to improve and develop” he said.